Free standard shipping is available within Canada on all orders over $65, after promotions have applied and excluding taxes.

Order processing takes approximately 1-2 business days. These may be higher during peak seasons.

If you changed your mind, you are welcome to return any unwanted items to us, provided they are unused, unopened and in their original packaging within 30 days of your purchase.

We only accept returns on items purchased from www.CaviarCare.com for a return.

You will receive a full refund to the original payment method, not including your original shipping charge. Return shipping fees are not refundable.

Please note, all gift cards and select merchandise purchased on CaviarCare.com are final sale.

Please contact our Customer Care Team, and we’d be happy to help you place a return.

For items returned within our returns policy, the purchase will be refunded to the original form of payment. Please allow 5-10 days for your refund to be processed once your items have been received by our team.

Yes, you may return 1 (one) or more item(s) in your order that meets our return policy. Please contact our Customer Care Team, and we’d be happy to help you place a return.

Please contact our Customer Care Team, and we’d be happy to help you place an exchange.

Please contact our Customer Care Team, and we’d be happy to exchange, refund or help you order the correct product.

Please contact our Customer Care Team, add an image of the damage and we’d be happy to review the matter.

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

If your item(s) were purchased from an authorized retailer, please contact the retailer to arrange a return.